Teresa Cottam is the chief analyst of telecoms industry analysts Omnisperience, where she specialises in monetisation, billing, charging, bundling, payments, customer & employee experience, and customer service. Teresa is a judge for the GSMA’s GloMo Awards and the World Communication Awards. She is a frequent presenter and chair of industry events, and a contributing analyst to the TM Forum on BSS and OSS topics. Teresa has more than 25 years’ experience advising CSPs, vendors, network equipment providers and investors, and previously held senior positions at Analysys Mason, Chorleywood Consulting, Informa and Ovum.