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Guest Post: Telcos Need to Answer the Process Mining Call
The telecommunications industry is under relentless pressure to do more with less. A falling supply of new customers is forcing businesses to control cost while innovating services. Telcos are only set to feel the squeeze more as they continue to invest in 5G infrastructure, deal with more complex data demands pushing them to 5G-Advanced and 6G, and grapple with new technologies like the metaverse.
Operations Increasingly Special for Telecoms Evolution
While the industry often focuses on technology change, a drive to revamp telecoms providers' operational structures and processes is fundamental to long-term success, and also showing short-term results.
Telco and (Small) Enterprise: Overcoming the Great Disjunction
This article, the first of two, explores mindsets and priorities from a small manufacturer's viewpoint. The second will explore the work going on from the telco perspective, asking to what extent it matches up with current or future enterprise needs, and whether there is anything else necessary to close the gap between the two viewpoints.